Spectranet - Help Desk

Welcome to the Spectranet Help Desk, where you can find the answers that you need to whatever problems you may be having. Here you can find information regarding proper set-up for your connection to Spectranet, links to external tutorial sites, explanations of common problems, and a link to our download site where you can find different programs to enhance your Internet experience.

Use the links at the bottom to navigate the support pages. If you can't find what you need here, or need to speak to a live human being, then please give us a call at one of the following numbers: 905.338.3552, 416.410.SURF(7873), or 1.800.899.6641 (Hamilton only), and ask to speak to one of our technicians. We are gradually increasing our phone-in support hours, so check back here in the next few months for updated schedules.

Technical Support Hours

24 hours per day, 7 days per week!