...and their solutions
This page will give you answers to several common problems that
may occur with your Internet connection. Check the descriptions below for something
that matches the symptoms you've been seeing. Once you've found something that seems
appropriate, follow the title link to find a guide to resolving the difficulty. Please
keep in mind that, by following these guides on your own, you take responsibility for
the results. If you have any hesitations or concerns, please call our
technical support lines.
Note: The guides are designed to be printed for easy future reference. To ensure
neat printing, first select the proper frame by clicking once on the document you
wish to print. In Internet Explorer, right-click the document and select "Print".
In the Netscape browsers, click File and select "Print frame".
- Internet Explorer 3.x
- Internet Explorer 3 was most widely distributed with the later releases
of Windows 95, and is prone to an unfortunate bug. If you constantly see
the message "This program has performed an illegal operation and will
be shut down" when you start Internet Explorer, check the instructions
here to resolve the problem. The information was taken directly from Microsoft's
Knowledge Base, and was modified for convenience by Spectranet.
- Reinstalling TCP/IP
- Difficulty establishing a connection, random disconnections, inability to
find websites, and stalled downloads are all symptoms of a problem with TCP/IP,
the software package that governs all Internet communication. A corrupted TCP/IP
stack is a fairly common problem under Windows 95/98. In most cases, the problem
can be solved with a quick reinstallation of the software. Check here for a
- Dial-Up Networking
- Windows 95/98 uses the DUN software package to establish an Internet connection
through your phone line. If you are unable to complete a connection, or the modem
hangs up immediately after logging on, there may be a problem with your Dial-Up
Networking settings. Click the link above for possible fixes.
- Password Problems
- If you are presented with password rejection, or if you are continuously prompted
for your username and password, then click above to see some common solutions.
If you didn't find what you needed above, or are looking
for general resources and information, try the links below. Included are links
to the Microsoft and Netscape technical support centres, some general-purpose
tech-support sites, as well as some informational sites designed to tell you a
bit more about the details of your connection. Note that the sites below are
provided for informational purposes only, and are in no way affiliated with
- The Microsoft Personal Support Center
- A useful resource for employees of Microsoft. Your mileage may vary, but
explanations and resolutions for many common Microsoft bugs can be found
through their search engine.
- Netscape Help
- Netscape's own help site, it contains the final word on the Netscape
browsers and their other software packages.
- Everything you could possibly want to know about Macintosh problems ... and
a whole lot more. If there's a bug in your Mac, it's in here somewhere...
- ChasM's Helpdesk
- An excellent site for those with a fast connection. They offer setup help
on a huge variety of Internet software in multiple operating systems and
platforms, using an innovative graphical interface. Point and click your way
through screenshots taken from identical copies of your own software.
- A veritable haven for Windows users in trouble. Look around Winfiles for
updates, drivers, shareware, and bug fixes. They also provide an extensive
list of modem manufacturers, including links to the companies' web sites.
- Quite possibly the best resource on the 'net for information regarding
the 56k modem revolution. Check here for answers to common questions
about problems with 56k connections.
Copyright © Spectranet Connections Inc. 1999
Last modified on: 18 June 2000