Failed Authentication Fixes
Having a well-known and well-used password rejected
can be one of the more baffling problems encountered on the Internet,
mostly because there's little clue as to what may have gone wrong. In
an effort to remedy that, we have provided below a number of common
problems which would result in a password or username being rejected.
Treat it as a checklist: they are listed roughly in order of frequency
and simplicity to fix.
- the wrong password - this is easily the simplest explanation;
think really hard about your password and try it again. The passwords
assigned by Spectranet can be a little tricky, so type carefully.
- Caps Lock is ON - this is very nearly the simplest explanation.
If you're in the habit of typing in your password each time you log on,
this is an essential thing to check. Spectranet's passwords are case-
sensitive, and will be registered as incorrect if a letter is capitalized
when it should not be. The same goes for usernames, too.
- e-mail address as username - check to ensure that the username
is also entered correctly. A frequent mistake for beginners is to place
the entire e-mail address in the username field; however, our server
matches against the username only. The username is the portion of your
e-mail address leading up to the "@" character.
- spaces - this one almost defies explanation, but from time to
time we've seen spaces mysteriously appear at the beginning of either
the username and the password. They're invisible on screen, but they
do count as part of the submission. To ensure no spaces are present,
clear out both username and password completely, and re-enter them.
- account deactivation - if all else fails to this point, it may
be worthwhile to check with the front office to make sure that your
account is still active. This is listed second-to-last, because it's a
simpler explanation than the last bit.
- corrupt TCP/IP - this is the last resort option. If your
account is active and all entries are in order, then it's likely that
the transmission of the username and password is getting scrambled en
route to our servers. This is probably the fault of TCP/IP, and
can be remedied by reinstalling TCP/IP itself. For a guide to the
reinstallation process, you can either go here
or call our technicians by phone for a walk-through.
This is a more or less exhaustive list of causes behind
authentication problems. If nothing here solves your problem, please give
our our techs a call. We'll verify the password you're using, check anything
else we can think of, or give you a time estimate if the problem is on our
Back to Index
Copyright © Spectranet Connections Inc. 1999
Last modified on: 5 June 1999