Failed Authentication Fixes

Having a well-known and well-used password rejected can be one of the more baffling problems encountered on the Internet, mostly because there's little clue as to what may have gone wrong. In an effort to remedy that, we have provided below a number of common problems which would result in a password or username being rejected. Treat it as a checklist: they are listed roughly in order of frequency and simplicity to fix.

This is a more or less exhaustive list of causes behind authentication problems. If nothing here solves your problem, please give our our techs a call. We'll verify the password you're using, check anything else we can think of, or give you a time estimate if the problem is on our end.

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Copyright © Spectranet Connections Inc. 1999
Last modified on: 5 June 1999